Privacy Policy

1. Introduction

Mahalabs Seva" is a project initiated and managed by Lifenity Health Ltd. This Privacy Policy describes how the Mahalabs Seva Patient App, operated under the National Health Mission (NHM), Government of Maharashtra, collects, uses, stores, and protects the personal and health-related data of its users. By accessing and using the app, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

Full Name
Mobile Number
Date of Birth
Gender
Address

2.2 Technical Information

Device Information
App Usage Data

3. How We Collect Information

During user registration or login (via Patient ID, Mobile Number, or ABHA ID)
Through user feedback forms
Automatically through app usage analytics (e.g., app version, crash reports)

4. Purpose of Data Collection

We collect and use your data for the following purposes:

To verify your identity and authenticate access (via OTP, ABHA ID)
To display your medical test results and reports
To manage your patient profile and dashboard
To gather user feedback for service improvement

5. Data Sharing and Disclosure

We do not sell or share your personal information with third parties for marketing purposes.

6. Data Security

We implement appropriate administrative, technical, and organizational measures to safeguard your data against unauthorized access, loss, or misuse, including:

OTP-based authentication
Secure APIs for health record access
Encrypted storage and transmission of data

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted within the apps, and we encourage you to review the policy regularly.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact us at: vkbseva.mh@lifecarehll.com